How to deal with difficult people at work?

At some point of time you would have to deal with difficult people in your professional life. It is not about that person, but the cause of concern is the behaviour that we find to deal with at that particular point of time. Difficult people could be at any level in your organization and hereby are some effective tips on how to put it across them in an organization.

You would need to separate the behaviour from the person

The person happens to be far more important than the behaviour that we would need to deal with. The onus should be on changing the behaviour along with the response to it and you should not attack the person at any point.

Each and every behaviour is driven by needs

The behaviour that we tend to witness from the end of a person means that he has not been able to achieve something in life. Say for example, a drive to control would be that he is not safe. One might not be aware of the underlying needs, but as and more the time we spend with the person will give you an idea about the same.

Be flexible

Each and every situation means that we can deal with it with a different approach. The same policy can be adopted when a difficult person is at the other end. You should as far as possible try to change your own perspective and then approach things.

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